Returns and Refund Policy

Qi Systems will credit or exchange any products purchased from us. Send it back within 30 days of purchase in original condition, including all attachments and accessories. 

Smart switches are required to be connected to the internet via Wi-Fi and need to be installed by a qualified electrician. If they are not, the warranty will be void.

In the interest of keeping product costs low for all customers, returns on products due to buying the wrong product or changing your mind will incur non-recoverable fees such as shipping, Pay fast fees and a 20% handling fee(Minimum of R95) to process the transaction on our side.

If the products are unopened and in brand new condition (because you have over purchased), we can credit you, but the above costs will apply.

This is done in the interest of all clients.

Please understand we do not sell secondhand items and that’s why we can not refund opened items.

We believe that awesome service and customers come first, but not at the expense of other customers.

We have a simple warrantty process. Customer to fill out form and ship the device back to us. We will test it sameday, should it be faulty we will replace and ship it back to you at our cost or with your next order.

Should the device operate normaly the return shipping will be at your cost or we can ship it back to you with your next order.

.Please be advised that it is our expectation for wholesalers to adhere to the non-compete clause in relation to Takealot marketplace. We expact that resellers and wholesalers will conduct sales exclusively through their respective websites or physical stores.

Have an awesome day.